Cisco SMARTnet (CON-SNTP-C6840GXL) Parts Only 24x7x4
Cisco's Smart Net Total Care™ Service goes far beyond a simple warranty replacement policy. The table that follows compares Cisco's standard warranty and the Smart Net Total Care Service support coverage.
|Coverage Type||Equipment Covered||Duration||Hardware Replacement||Cisco OS Updates||Cisco TAC Configuration and Troubleshooting Support||Additional Cisco Access and Benefits||Smart Entitlement|
|Cisco Smart Net Total Care Service||All1||Renewable contracts||Advance hardware replacement:||Yes5||Yes2||Yes7||Yes|
|Cisco Standard Hardware Warranty3||All1||90 days3||Advance replacement (10 days)3||No4||No6||No||No|
|1 Some equipment exclusions might apply. Consult a service sales representative for more details.2 Cisco Technical Assistance Center (TAC) support for the portal and collections requires purchase of the Smart Assist service.3 This table refers to Cisco’s standard hardware warranty. Refer to the Product Warranties page for information about additional Cisco warranties.4 This warranty ensures that the software media is free from defects.5 The Cisco Unified Computing System™ (UCS) also includes continued downloads of BIOS, drivers, firmware, and the Cisco UCS Manager.6 Standard warranties provide hardware fault identification and Return Materials Authorization (RMA) validation only.7 This includes access to Cisco's smart capabilities, which includes the Smart Net Total Care portal, collections, and an optional addition of Cisco's Smart Call Home.|
The Smart Net Total Care Service entitles you to smart capabilities that help you mitigate risk, resolve problems more quickly, and increase operational efficiency. You are entitled to self-service access to the Cisco software collector, the Smart Net Total Care portal, and reports that provide you with actionable information about service coverage, product lifecycles, security alerts, and product alerts that apply to your network.
Optionally, Cisco's Smart Assist service is available for those who would like to accelerate the use of the smart capabilities. This service provides you with Cisco assistance for the Cisco collector installation, smart capabilities instruction, as well as installed-base reconciliation and TAC support for usage issues that involve the Smart Net Total Care portal and collection uploads.
Specifications for Cisco SMARTnet (CON-SNTP-C6840GXL) Parts Only 24x7x4